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Cancellation Policy

Pole Health Care / Cancellation Policy

Cancellation Policy

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In this case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order. Your refund will be processed once we receive the originally ordered item back from the speed post/Courier. Please note that if you cancel your order after it has been shipped from our warehouse you will only receive a refund equal to your original paid amount minus shipping and handling charges of Rs. 200/-. Full refund will only be issued when you cancel the order before it is shipped.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order:
Please send an email at www.polehealthcare.com with your order number and reason for cancellation.
Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

Process cancellation :
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-7 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the order has been shipped then your refund process will be initiated only when we receive the package back from our logistics partners.

If you opt for having the money transferred back to the source of transaction, it may take up to 5-15 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.

Modes of refund:
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

Modes of refund:
The money will be refunded back to your original source of payment like: Credit Card or Debit Card or Bank Account.

To obtain your refund, you must do the following:

Call us: +91-8587076616 Mon-Fri: 11am – 6pm